Shipping Policy for UAE & GCC Countries | Nismaaya Decor

WHERE WE SHIP

- We ship worldwide.

SHIPPING CARRIER

- Nismaaya Decor (ND) ships orders via trusted partners such as FedEx Air Services, DHL Express, and other reliable logistics providers.

- Tracking details and carrier information related to your order will be shared in your shipment confirmation email.

SHIPPING RATES

- INTERNATIONAL: We offer FREE SHIPPING. Shipping costs are already included in our product prices.

- For special or bulk orders, you may contact our team for cost-effective international shipping solutions.

SHIPPING TIME

- Shipping time may vary depending on whether the item is in stock, shipped directly from the supplier, or made-to-order. The expected dispatch timeline is mentioned under the DETAILS section on each product page.

- A tracking number along with delivery details will be emailed to you once your order is shipped.

- In-stock items are usually processed within 1–3 business days. Made-to-order or customized items typically take 3–4 weeks for production and dispatch.

- For order status updates, you can contact our customer care team anytime.

TAXES AND CUSTOM DUTIES FOR INTERNATIONAL ORDERS

- International orders are shipped on a DDU (Delivery Duty Unpaid) basis.

- Product prices displayed do not include import duties, customs, or local taxes.

- As the recipient, you are responsible for paying all applicable duties and taxes required by your country.

- Payment of these charges may be required at the time of delivery for customs clearance.

- For more information, please write to us at sales@nismaayadecor.ae

ARE THERE EVER ANY ADDITIONAL SHIPPING FEES?

- In rare cases, additional shipping or handling charges may apply for oversized, heavy, or special-care items.

MAY I REQUEST AN ESTIMATE FOR TRANSPORTATION COSTS?

- Yes! To receive a shipping quote, please share your complete address and ZIP/postal code with us via email at sales@nismaayadecor.ae

- Our team will get back to you with an estimate within 2–3 working days.

INSURANCE

- Nismaaya Decor insures each purchase while it is in transit until it is delivered.

- In case of any damage, please inform us within 48 hours of delivery.

- A signature is required upon delivery, after which responsibility for the product transfers to the recipient.

- If you specify another recipient (such as a gift delivery), their signature will be considered as proof of delivery and fulfilment.

IMPORTANT INFORMATION

- Order cut-off times are guidelines only and may not account for payment authorization delays.

- Estimated delivery timelines are calculated from the dispatch date.

- We are not responsible for delays caused by customs clearance processes.

- Once dispatched, orders cannot be redirected.

- All orders require a signature upon delivery.

Shipping Policy

Q. How do I check delivery timelines before placing an order?

To check delivery timelines before placing an order, you can contact us via email, WhatsApp, or phone. Our team will inform you whether the item is in stock, ready to ship, or made-to-order, along with the expected delivery time. For assistance, please email us at sales@nismaayadecor.ae.

Q. Will the transporter unload and place the items inside my house?

For online orders, delivery is usually handled by third-party logistics providers. They typically deliver to the ground floor only and may not unpack or arrange the furniture.

For bulk orders, special delivery arrangements may be available at an additional cost. Our operations team will contact you in advance to confirm delivery details.

Q. Are there any shipping/delivery charges?

We offer free shipping and delivery on all products. There are no hidden charges.

Q. What are your standard delivery times?

Orders are processed after payment confirmation. Production generally takes 20–30 days depending on customization. Shipping usually takes around 10 days after dispatch. Our team keeps you informed throughout the process.

Q. What shipping carriers do you use?

We use reliable partners such as FedEx Air Services, DHL Express, and other reputed logistics providers. Tracking details are shared via email once your order is shipped.

Q. Can I change my shipping address after placing an order?

Yes. Please email your order number and updated address details as soon as possible at sales@nismaayadecor.ae before the order is shipped.

Q. What should I do if my package is lost or damaged?

1. Contact Us: Immediately inform our support team via email at sales@nismaayadecor.ae.
2. Provide Details: Share your order number and damage/loss details.
3. Assessment: We will coordinate with the shipping carrier to investigate.
4. Resolution: We will offer the best possible solution based on the situation.

Delivery Policy

Q. Do you deliver to multiple addresses?

Currently, each order can be shipped to only one address. If you need delivery to multiple locations, please place separate orders.

Q. What should I do if my order is delayed?

If your order is delayed, you can contact our support team at sales@nismaayadecor.ae with your Order ID for assistance.

Q. Which cities do you deliver to?

We deliver worldwide. If your location has limited delivery options, we will try our best to find a suitable shipping solution.

Q. Can someone else receive the order on my behalf?

Yes, another person can receive the order on your behalf. They should have the necessary details and identification to accept delivery.

Q. What happens if I miss the delivery?

If delivery is missed, the logistics partner will attempt a second delivery. If unsuccessful again, the item may be returned to the warehouse and re-delivery will need to be arranged.