Terms & Conditions

Please read the following Terms and Conditions carefully before using our website or services. By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.

Note: In these Terms, references to “you”, “your”, or “user” mean the person accessing the website, and “we”, “us”, “our”, or “Company” refers to Nismaaya Decor.

GENERAL

The website https://nismaayadecor.com is an e-commerce platform owned and operated by Nismaaya Decor. Your use of this website is subject to your acceptance of all terms, conditions, and policies posted here, without modification.

  • Using any service or feature of the website indicates acceptance of our Terms and Privacy Policy.
  • Browsing or interacting with the website content also constitutes agreement to these terms.

We reserve the right to modify these Terms at any time without prior notice. Users are responsible for reviewing this page regularly. Continued use of the website means you accept any updated Terms.

PRODUCT POLICY

Product images displayed on the website are for reference purposes. The actual product may vary slightly due to natural materials, lighting conditions, wood texture, hand polishing, and screen display differences.

Nismaaya Decor products are available in specific finishes. Customers are encouraged to confirm the required finish with our support team before finalizing an order.

Minor variations in grain, polish, or finish are natural characteristics of solid wood and should not be considered defects.

SERVICES

Nismaaya Decor provides an online platform to showcase and sell home furnishing products. Once an order is placed, we initiate manufacturing/dispatch and arrange delivery. Payment is required as per the order terms at checkout.

ELIGIBILITY TO USE

Users under the age of 18 are considered minors and are not permitted to use this website or make purchases. If you are accessing the website from outside India, it is your responsibility to ensure compliance with your local laws.

The Company reserves the right to approve, reject, suspend, or terminate access to any user account at its sole discretion without providing a reason.

USER ACCOUNT, PASSWORD & SECURITY

To access certain features, you may be required to create an account and provide accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

If any information provided by you is found to be false, incomplete, or misleading, we reserve the right to suspend or terminate your account.

PRODUCT & PRICING INFORMATION

Product prices displayed on the website are subject to change without prior notice. While we strive to ensure accuracy, errors in pricing or product details may occur.

  • In case of an incorrect price listing, we reserve the right to cancel the order or contact you for further instructions.
  • If payment has already been made and the order is canceled, the amount will be refunded to the original payment method.
  • Discounts and offers may be changed or withdrawn at any time without notice.

USER OBLIGATIONS

  • You agree to use the website only for lawful purposes.
  • You will not use automated tools, bots, or scripts to access the website.
  • You will not upload harmful, offensive, illegal, or copyrighted content without authorization.
  • You will not attempt unauthorized access to our systems or networks.

You are solely responsible for any loss or damage resulting from violation of these Terms.

USE OF WEBSITE MATERIAL

  • You may access website content for personal and informational use only.
  • You may not copy, modify, distribute, or reproduce any content without written permission.
  • All designs, layouts, graphics, and content are protected by intellectual property laws.

INTELLECTUAL PROPERTY RIGHTS

All website content including text, images, graphics, logos, designs, and code is the property of Nismaaya Decor and protected by copyright and trademark laws.

You may not copy, republish, distribute, or use any content without prior written consent.

DISCLAIMER OF WARRANTIES

We strive to provide accurate information, but we do not guarantee the completeness, reliability, or accuracy of content, products, or services.

Nismaaya Decor shall not be liable for any direct, indirect, or consequential damages resulting from:

  1. Use or inability to use the website
  2. Unauthorized access to user data
  3. Service interruptions or technical issues

TERMINATION

We may suspend or terminate access to the website at any time if a user violates these Terms or if providing services becomes unlawful or impractical.

You may terminate your agreement by discontinuing use of the website or closing your account.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

ORDER TRACKING

You can track your order by logging into your account and visiting the tracking section. Alternatively, you may use your Order ID and registered email or phone number to check the order status.

We aim to provide regular updates regarding manufacturing, quality checks, and dispatch. If you do not receive any updates within 10 days of placing an order, please contact customer support.

DELIVERY TIMELINE

Orders are typically dispatched within 5–7 weeks. Delivery timelines may extend due to unforeseen circumstances such as transport delays, natural events, or custom manufacturing requirements.

DELIVERY & INSTALLATION

Free delivery applies to the first delivery attempt only. Missed deliveries may incur additional charges. Installation availability depends on the product type and delivery conditions.

PRODUCT INSPECTION AT DELIVERY

At the time of delivery, please inspect the product for visible damages, finish issues, balance, and stability. Any concerns should be reported immediately to the delivery team and customer support.

Nismaaya Decor is not responsible for damage caused due to mishandling after successful delivery and inspection.

DAMAGED PRODUCT OR DEFECTS

If you receive a damaged or defective product, please notify our support team with photographic evidence within 24 hours. Our team will assess the issue and provide repair, replacement, or resolution accordingly.

REFUND POLICY

  • Refunds are processed after the returned product is received and inspected.
  • Refund initiation may take 2–3 business days after verification.
  • Refunds are issued via the original payment method or bank transfer.

NEWSLETTERS & COMMUNICATION

By using our services, you agree to receive updates, offers, and newsletters via email and SMS. You may unsubscribe anytime using the link provided in communications.

GENERAL PROVISIONS

  • All notices may be sent via email or posted on the website.
  • Company rights under these Terms may be assigned to third parties.
  • If any provision is found unenforceable, the remaining provisions remain valid.
  • Your feedback may be used by the Company without obligation or compensation.